122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Discipline for employees is not consistent and fair for everyone. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. American Airlines is committed to providing a high level of service to its passengers as well as fostering a workplace culture of respect and inclusion for its valued workforce. Overall I loved it. A spokesperson for the airline further tells me that they are “still evaluating” whether or not to eliminate the home-based reservations agent program and there are “no changes for now.”, Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Some travel to reservation office & onsite training. Theres not a lot of flexibility in this job unless you have seniority...good luck with that as theres a lot of members who are tenured. Love the employee groups, love the flight benefits, love the growth opportunities, restructuring is difficult, more efficient sustainability options outside of employee paycuts, Employee morale, restructuring, contractors. Of course, reservation agents also make flight reservations and accept payment over the phone for ticket purchases. Benefits and what not was amazing. Back in the fall American Airlines decided to eliminate their home-based reservations agents.They found customers were using call centers less and the airline’s website and mobile app more, so they had too many agents, and after making cuts to the technology that off-site agents used they found there were technical problems. After the American Airlines earnings call senior leadership met virtually with employees for a town hall question and answer. Good money but the company doesn't believe you have unexpected issues you have to take care of. Stressful and physically/mentally draining. They take a way things such as brief time or personal time away which is very much needed in the airline industry. Is the pay period weekly, bi-weekly, or monthly for American Airlines temporary worker position? Training is done on-site and lasts for 10 weeks, then you get to work from home. However, they are almost always hiring work from home employees; so no matter which state you live in now, emailing, calling or submitting your resume at this time may yield good results sooner or later. As an employer, the company offers entry-level and advanced career opportunities at airports, on-board its planes, or behind the scenes in a range of professional fields in and beyond travel & hospitality . The typical American Airlines Home Based Reservation Agent makes $14 per hour. Get weekly updates, new jobs, and reviews, American Airlines selected this as a representative review. Get help updating your resume through Indeed, Poor work/life balance, micromanagement, and no opportunity for advancement, Corporate culture is outlined but needs reinforcement, Great place to work, should have never left. Customers (for the most part) are very kind, but be prepared to handle escalation calls from time to time. They have no choice but to do so. If you care about your mental health and overall happiness, PLEASE STAY AWAY. MIA RES HBR program: Targeting Q2 2021 Training is super easy and prepares you to hit the sales floor running. More About Gary ». say women are treated fairly and equally to men. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Yes I worked from home, but they definitely do not care about employees. RDU RES HBR program: Targeting Q4 2021. Tell us about yours. The hardest part of the job is dealing with off schedule operations. But Could It Soon Order A321XLRs. Calls are steady but they will let you leave early if they can. Please report on this! Every work experience is unique. Now they are getting rid of the program and forcing employees to leave to other departments within the US. A lot of opportunities for advancement, long days when in mandatory overtime, which happened regularly. The overnight crew was really close which made coming to work fun! If you're looking for a work-at-home opportunity, and have a home office complete with computer, Internet connection, and a second phone line, then you may be able to find employment as a reservation agent with airlines such as Jet Blue, American Airlines, Continental Airlines, or hotel chains such as Outrigger Hotels, Marriot Global Reservations, or Fairmont Hotels and Resorts. What is a typical day like for you at American Airlines? 106 Work At Home Reservation Agent jobs available on Indeed.com. I have not had a full weekend or nights off in the nearly five years I have worked there. Opportunities for advancement were plentiful. Flight benefits were EXCELLENT! It offers part-time work from home positions … American Airlines – As an American Airlines work from home reservationist, you’ll assist travelers with booking their flights over the phone. A graduate of the University of Northern Iowa, Ryan was selected in the 2002 NFL Draft by the Seattle Seahawks and spent a total of five years in the NFL, playing tight end for the Seahawks for four seasons, which included the team’s first ever trip to the Super Bowl, before joining the Dallas Cowboys for one season. American Airlines has airline tickets, cheap flights, vacation packages and American Airlines AAdvantage bonus mile offers at aa.com While our call centers are lightly staff for crisis, we are continuing to keep most people at home. They do have a choice. 67%say women are treated fairly and equally to men. And we got raises based on performance which was nice. Shortly after the session JonNYC tweeted out that American was reconsidering its decision (which would be the most obvious move in the history of earth, considering CDC research of a call center clusters spreading Covid-19). More About Gary ». This was one of my favorite places to work because it allowed me to be home with my daughter. Pay starts out at $10.33 hourly with potential for raises (max … I have been searching for a job since I received myDiploma certificate from Ashworth University in a course in the Tarvel Industry.I have a little one at home for now there;s limited daycare if you have a position in Minneapolis,Mn working for American Airline as a agent reservation specialist please call me at 612-360-7301 I am willing to work all hours form home. People need human interaction. They're often the first representatives customers speak with when they want to make reservations or ask questions. Save my name, email, and website in this browser for the next time I comment. And we are re-evaluating some of the decisions that were made prior to Covid. There are some airlines such as JetBlue Airlines, American Airlines, Delta Airlines, and hotels, cruise lines, tour companies and others that offer work at home reservation jobs. They are currently hiring for 40 hour-per-week positions only. American Airlines is hiring work-at-home reservations agents living within a 75-mile radius of their Forth Worth, Texas office. You must be 18 and have your high school diploma or … The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. In fact, one-third of all bookings are now made directly through airline reservation agents rather than through travel agents. Companies That Hire Work at Home Reservation Agents. You can look forward to benefits and PTO. I don't include all US credit card offers available on this site. Why? It is true what they say about micromanaging in this company. Apply to Reservation Agent, Customer Service Representative, Travel Agent and more! There are alot of opportunities to be able to grow within the company/industry, and it's easy to find a career that is satisfying. Very stressful environment. Started becoming more focused on additional sales or transfers to outside agencies such as car or hotel rentals in addition to wanting higher rates sold to customers when booking. This is a great place to work. The work life balance is none existing. Work from home. If you live a fairly active lifestyle THIS JOB IS NOT FOR YOU. Aside from the flight benefits very good job. It is the largest agency in the world for automobile rentals. The best is the team. This is a good Company but they have trouble building employee work-life balance. Compensation does not impact the placement of cards in content. You will need to live within 100 miles of their call center in Kent, WA so you can attend onsite training prior to working from home. You get to fly but can barely get on a flight since the merge with us airways. Work a variety of hours. They explain that’s because: Their three largest reservation centers “DFW RES, INT … Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Does American Airlines have paid training for flight attendants? I work for a great company in American Airlines, and the company takes really good care of their employees. As if it’s not hard enough to get through on the phone when bad weather hits as it is, American Airlines is closing their Reno reservations office, and eliminating home-based reservations agents. Next thing you know, 1/2 the world will virtually rely on automation come 2050. Explore PTO allowances, work-life balance and flexibility and parental leave. View from the Wing is a project of Miles and Points Consulting, LLC. Employees do not have to drive to work, arrive on time, there is no office chat, no long lunches, no I have to leave my kid is home sick, no paying for parking, less car accident s. And ad employer I can monitor productivity by how they log in , out put and results. Sign up to receive the latest news and updates from View From The Wing. Travel benefits were great even though I didn’t travel often. Reservations agents work for hotels, resorts, airlines, car rental firms and other companies that provide travel services. I adore my manager as he is very kind to me and am happy to have such awesome coworkers (majority from my new hire class). Hertz is a name that everyone recognizes in the car rental industry. Deliver excellent customer service; answer questions, sell airline services. Fairygodboss provides free job reviews for women, by women. 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