Here are a few examples of great internal knowledge base articles: In the meantime, here's a quick Gururun-through video! We explain all the industry terminology here. Link together related topics, but by making each article as focused as possible, searching becomes much more straightforward, as the reader doesn’t have to scan through multiple paragraphs (or pages) to find an answer. Instead of reaching out to members of your HR team for sensitive information like company policies and payroll, all of that information can be housed securely through your company’s internal knowledge base. Internal knowledge base. 3. Before your stress, there’s no need to worry about how to build an internal KB from scratch. External use refers to documents that you can share with unauthenticated users. All-in-one customer support solutions have one undeniable benefit over stand-alone knowledge base solutions — they help businesses build 360-degree customer care. There’s no need to waste time fumbling for information that’s out there. Especially when “one brief moment” turns into several agonizing minutes while an agent goes searching for answers. So you have time to worry about the things that really matter, like why some people take their cats on walks. Be the company your customers want you to be. An internal knowledge base is a content repository for your company. Your internal knowledge base software is just as important as the knowledge base solution that you provide for your customers, so ensure you put the corresponding amount of effort into creating and updating it. Zendesk Guide offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. Why we built this course Setting up an internal knowledge base is critical to making sure your team grows efficiently. Courses, tips and tricks, and best practices to make Guru work for you. ● Stop wastage of time, as company employees can simply search for the required information on a single platform, on a single medium. Develop your internal knowledge base IT Glue provides the structure, templates, and tools for building professional looking, standardized documents and keeping them organized for both internal and external use. An internal knowledge base (KB) is created by an organization strictly for team members to access private or confidential knowledge as needed. Because you will share some private company information inside it useful only to the members of your board. Fact: No one likes to be put on hold. An internal knowledge base isn’t just great for customers; it’s a powerful resource for your entire team. Although this is an internal knowledge base and not customer-facing, it’s still a good idea to brand it according to your company’s own style. An internal knowledge base improves your team’s customer service efficiency. It should be designed to emphasize ease of access and findability, not simply for information storage. There would be smiles. Teams stay connected with anytime access to expert-verified information. An internal KB is the first day of work gift that keeps on giving. Why do we call it internal? We've all been new at a company and felt like we were starting from scratch. It’s a win-win for everyone. You can think of an internal knowledge base as serving the same need as an external one - if there is a question that many employees ask, or a resource that everyone needs, take the pressure off Support by adding this content to a knowledge base. What are the benefits of internal knowledge base software? At its core, KM implementation is a change management exercise, but one that contains its own solution, as sharing knowledge makes change management easier. HOW IT WORKS. Increased efficiency and customer satisfaction — definitely a win-win. Overall rating: 4.0/5. Join the ranks of Shopify, Slack, Square and Noom 🥳, 121 S Broad St, Floor 11, Philadelphia, PA. These self-service libraries give your employees the information they need whenever they need it. Think of it like an internal help center where your employees can get the correct information they need, right when they need it. See what Tettra can do for you. Try it for free or read more Create a free knowledge base. Timelapse is the place to organize and share knowledge, whether it's for a customer help center, an internal team knowledge base or a partner portal. These resources can come in different formats, but they aim to help answer any question your team members may have. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Alright, maybe not dancing, but you get it. Beyond customer service, internal KB software can be used for an employee knowledge base. Real talk: The ad hoc approach of providing internal information — you know, that one where every employee has “their own system” — does not work. SmartSupport lets you streamline customer support and web self-service with an intuitive knowledge base software platform. Learn how to implement a new knowledge base. Related pieces of information should be connected either via hyperlink or tagging or both to give a fuller context. ● Lower onboarding cost and training of a customer, as they can be referred to knowledgebase articles. Learn about the different types of knowledge management tools. Automated onboarding to meaningfully integrate new teammates. Zendesk allows support teams to create a robust internal knowledge base that grows and improves over time, making sure support agents always have quick access to the information they need. 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